Giới thiệu: Ở hình thức viết thư này bạn cần viết một bức thư phản hồi tới địa chỉ email mà bạn sẽ đọc. Nội dung bức thư bạn cần viết sẽ được gợi ý trong phần hướng dẫn.

Đề bài: Học viết thư phản hồi - Đề 506

Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.

 
Dear Sir or Madam,

I have recently rented a Maruti Suzuki Alto car from your company and let me tell you, you have some world-class employees working with you. The quality of the vehicle was top-notch and you provide an impressive service as per my experience. I hired this car a week ago from your Chandigarh office. However, it is a regret that an accident spoiled both my holiday and spirit and caused some damages to the car.

I was driving to Kalka station from Chandigarh to pick one of my friends from the railway station when a small accident took place. I was standing at the red light when suddenly another car coming at a very high speed hit my vehicle from behind, leaving the bumper and the silencer of the car somewhat broken.

A police officer on duty has lodged an FIR against the other driver, and after checking all the essential documents, he has advised the other driver to bear all the charges for the repairing and servicing of the car. I have reserved this vehicle till 14th March and require it for some important tasks. Hence I sincerely request you to arrange another car for me. I shall be very thankful to you.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Pooja Gupta

Direction: As if you are the manager of the company, read the letter and give a suitable response.

Gửi bài dự thi
Bạn hãy điền nội dung bài dự thi của bạn vào ô bên dưới rồi nhấn nút "Gửi bài".
Bạn phải là thành viên mới có thể gửi được bài học này.
 
 
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Luyện thi 123 - Học thú vị - Thi hiệu quả
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CÁC Ý KIẾN BÌNH LUẬN - PHẢN HỒI VỀ BÀI HỌC NÀY
Đăng bởi thành viên Xếp theo
Ngày tham gia: 28-09-2014
Bài viết: 827
• Điểm thành tích: 419
• Sổ học bạ: Học sinh ưu tú
• Điểm học bạ: 610
Dear Mr. Pooja Gupta,

I would like to thank you for believing in our company, using our car rental service and appreciating our attitude. Besides, I regret to hear that you had an accident on your holiday. Honestly, I am extremely worried about your current health. I wonder if you were injured in the accident. I hope you are still safe.

As you know, when you rented our car, we have made a clear contract to come to terms on a particular arrangement including that in case you use the car, if there is any damage due to technical errors or the car is not good, we will repair the damage or replace the car for you and you do not have to pay any fees. In your case, the damaged vehicle was not our fault, so you have to return the vehicle to us in the same condition as it was originally rented.

Based on your request for the replacement vehicle, I am willing to offer you another one. Therefore, to receive another car, you have to bring fully the necessary documents such as your identity card, a copy of the police's accident record and formerly contract of vehicle renting to meet Ms. Jenny to complete the procedure for receiving the car.

Once again, thank you very much for your compliments on our company. Indeed, perfect and professional customer service and customer satisfaction are always our company’s purposes. I hope you will still have a good holiday after all.

Best regards,
Emmie Cheung
Gửi lúc: 23:50:05 ngày 20-07-2021
Điểm: 7/10
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Ngày tham gia: 30-12-2014
Bài viết: 11
• Điểm thành tích: 5
• Sổ học bạ: Chăm học
• Điểm học bạ: 52
Dear Mr.Pooja,

I am the manager of the company. I have received a letter requesting to exchange the Marti Suzuki Alto for the old vehicle. Due to an unforeseen accident, the vehicle being repaired cannot do the necessary work. In the above case, the car is covered by other drivers to bear the cost of all repairs and maintenance.

We will gladly replace another car. Please contact us by email or phone with any of these options. If this does not prove satisfactory, do not hesitate to call me personally at 555-5555.

Thank you for the opportunity to serve.

Sincerely your,
Tracy Linn
The manager
Gửi lúc: 23:37:32 ngày 20-07-2021
Điểm: 2/10
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Ngày tham gia: 08-12-2015
Bài viết: 1110
• Điểm thành tích: 242
• Sổ học bạ: Học sinh ưu tú
• Điểm học bạ: 840
Dear Mr. Pooja Gupta,

I received your letter talking about a small accident involving a car you rented from our company. To be honest, I really would like to know whether your health is now and whether you are injured or not. Besides, I highly appreciate your compliments about the professionalism of our company and service offered. That is the motivation for making our company work more responsibly and effectively.

Actually, according to the rule in the vehicle rental contract, you have to be responsible for the vehicle problem during your hire vehicle. Therefore, in this case, the car that you rented from our company must be fixed completely before you give it back to our company.

Regarding your request for a replacement vehicle, our company agrees to provide you with another vehicle while your current vehicle has been damaged. Therefore, you will get a replacement vehicle right at our branch in order that you can use it at this time.

Finally, I am happy to meet the legitimate needs of customers and I hope that you will continue using our company's services. Besides, I do hope you will always drive carefully and keep calm in all situations. If you have any questions, please do not hesitate to contact us. I am ready to listen to serve you.

Best regards,
Kennedy William
Gửi lúc: 22:53:31 ngày 20-07-2021
Điểm: 7/10
 | Xem nhận xét của giáo viên [xem]
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Ngày tham gia: 28-03-2021
Bài viết: 2
• Điểm thành tích: 1
• Sổ học bạ: Hăng say phát biểu
• Điểm học bạ: 108
Dear Sir or Madam,

I have recently rented a Maruti Suzuki Alto car from your company and let me tell you, you have some world-class employees working with you. The quality of the vehicle was top-notch and you provide an impressive service as per my experience. I hired this car a week ago from your Chandigarh office. However, it is a regret that an accident spoiled both my holiday and spirit and caused some damages to the car.

I was driving to Kalka station from Chandigarh to pick one of my friends from the railway station when a small accident took place. I was standing at the red light when suddenly another car coming at a very high speed hit my vehicle from behind, leaving the bumper and the silencer of the car somewhat broken.

A police officer on duty has lodged an FIR against the other driver, and after checking all the essential documents, he has advised the other driver to bear all the charges for the repairing and servicing of the car. I have reserved this vehicle till 14th March and require it for some important tasks. Hence I sincerely request you to arrange another car for me. I shall be very thankful to you.
Gửi lúc: 20:16:34 ngày 20-07-2021
Điểm: 0/10
 | Xem nhận xét của giáo viên [xem]
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Ngày tham gia: 27-10-2020
Bài viết: 7
• Điểm thành tích: 3
• Sổ học bạ: Học sinh triển vọng
• Điểm học bạ: 152
Dear Pooja Gupta ,nnnI am the manager of the company where you rented the car. First , thank you for your good evaluation of our company 's car quality and customer service attitude .Now we will deal with the problem of car breakdown. Be sure that the car will be repaired to its original quality. Also make sure on time when you return the vehicle to our company.nnAs for arranging for you another car, that's for sure. But that means you have to pay the rental fee for both cars. We'll send you a guarantee to make sure you get it. rent both cars and pay for them. Also specify that the first vehicle you rent has been repaired and serviced.nnThank you for always giving us good reviews.nnBest regards ,nnLalia Elloy Asscaniar.nn
Gửi lúc: 16:38:45 ngày 20-07-2021
Điểm: 3/10
 | Xem nhận xét của giáo viên [xem]
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