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Đề bài: Đề 453- Học viết thư phản hồi

Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.

Dear Mr Watson,

I hope that you are doing well. I have been a resident of your Sky Village Apartment Complex for almost 5 years, and I must say that I have enjoyed living here all these years without any major problems. However, rather lately, I, like many other residents in your high-rising building, have been dealing with an issue which, I think, deserves some immediate attention from your part.

This issue, I am talking about, is related to the efficient use of our communal laundry room where people sometimes have to wait for a significant period of time to use the washers and dryers in order to do their laundries because there are not just enough laundry baskets available in the room. This problem becomes even more acute when people do not bother to empty the washing machines and dryers on time when their laundries are done.

So, based on these problems, I would really appreciate it if you purchase at least 10 extra laundry buckets so that the laundry users, waiting for their turns to do their laundries, can empty the laundry machines and keep their contents into those baskets. This will improve the situation to a great extent and reduce our waiting time significantly.

Hope to hear from you soon regarding this.

Yours sincerely,

Lance Donovan

Direction: As if you are Mr Watson - the building manager, read the letter and give a suitable response.

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Tư vấn và đặt mua thẻ qua điện thoại : 0473053868 (8h-21h)

Luyện thi 123 - Học thú vị - Thi hiệu quả

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Đăng bởi thành viên Xếp theo
Ngày tham gia: 27-08-2019
Bài viết: 6
• Điểm thành tích: 12
• Sổ học bạ: Học sinh triển vọng
• Điểm học bạ: 188
Dear Mr Lance,nFirst, I give a camon to you as your compliments for my Sky Village Apartment Complex. I'm very happy to know that you have been comfortable lived here for almost 5 years. Once again, we thanks for your trust of my Aparment.nSecond, it's an important problem, I want to talk about your suggestion. I'm really sorry for this inconvenience as I lacked of interest in customers. Luckily, I have a customer as you in order that I make my Apartment better. Your idea is useful for everyone, so I'll accept your criticism and I'm going to buy 20 extra laundry buckets - total 30 ones since our Apartment has 38 members.nIn addition, I also maneuver people who tidy the communal laundry room. I want every room is clean so as that you and guys are sastisfy about us.nYou are loyal customers of my Apartment, I'm appreciate it and I hope you will until live here. nYou can contact with me everytime through of writing letters or calling: 012.nLove,nWatson
Gửi lúc: 00:52:39 ngày 08-07-2020
ký ký cl
Điểm: 3/10
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Ngày tham gia: 08-12-2015
Bài viết: 1060
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• Sổ học bạ: Học sinh ưu tú
• Điểm học bạ: 573
Dear Mr. Lance Donovan,

I am very glad to receive your letter. Thank you for choosing Sky Village Apartment Complex as a settling down for your family. Besides, I would like to apologize for the inconvenience you have to wait to use the washer and dryer in the communal laundry room. Actually, I am reviewing the deficiencies that you mentioned and considering the solutions to address them because your concerns are totally genuine.

In fact, when we built the communal laundry room, we ordered a big number of washing baskets to meet the daily laundries needs of the households. However, due to the large number of households using washing buckets, we did not meet this requirement. Therefore, after reading your letter, we have just ordered 10 extra laundry buckets so that they can meet the needs of households.

Regarding some people putting clothes into the washing machines, when the washing machines and dryer are completed, they do not even take the clothes out of the washing machines. In fact, because you did not provide the names of these people, it was difficult for us to handle. Hence, we will send the notice to remind everyone to comply with our rules. If they do not comply, we will not let them use the washing machines and dryers.

Once again, I would like to thank for your suggestions. I expect to receive more opinions from you to help us improve serving ways professionally.

Kind regards,
Mr Watson
Gửi lúc: 23:59:22 ngày 07-07-2020
Điểm: 7/10
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Ngày tham gia: 28-09-2014
Bài viết: 796
• Điểm thành tích: 391
• Sổ học bạ: Học sinh ưu tú
• Điểm học bạ: 531
Dear Mr. Lance Donovan,

Thanks for writing to me and letting me know about the shortcomings in the Sky Village Apartment where you have lived for 5 years. Besides, I am so sorry about some deficiencies of our building. Thank you for offering suggestions so that we can improve and better serve the resident who is living in this building.

In fact, I understand the difficulties when you have to wait to use the washing machine and dryer in the common laundry room without a laundry basket to get clothes out of the washing machines. However, I would like to tell you that due to a lack of awareness of some people, although our names were engraved on the laundry buckets, the laundry buckets were still lost. Thus, it is very difficult for us to buy 10 extra laundry buckets as your request, because there are some people, they took our laundry buckets by mistake. In other words, they often forget to return the laundry buckets to us after they finished using them. Therefore, I think you should buy a laundry basket yourself when I am not able to meet your requirements.

Regarding some people who do not bother taking their clothes out of the washing machines on time after the laundries are done, we will send a notice to each household and remind them to take out their clothes to make sure that other people have an empty machines to use.

Finally, I am sorry for not meeting your wishes. However, I am very thankful for your sincere suggestions. If there are other deficiencies, do not hesitate to inform me. That will help us very much in improving our services.

Kind regards,
Mr Watson
The building manager
Gửi lúc: 23:13:45 ngày 07-07-2020
Điểm: 7/10
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Ngày tham gia: 29-07-2014
Bài viết: 61
• Điểm thành tích: 8
• Sổ học bạ: Học sinh triển vọng
• Điểm học bạ: 172
Dear Mr. Lance Donovan

We are very grateful for caring to stay at our Sky Village Apartment for the last 5 years

Deepest apology for taking your precious time to write this letter. The problem that you are having is that our communal laundry room is lacking laundry baskets. As you have demonstrated, we have found out that the communal laundry room doesn't have enough laundry basket for our residents. And it can cause a lot of problems for our guests when doing laundry. Thank you for noticing this problem and telling us about it. We will fix it as soon as possible so our guests could have better experiences when staying at our Sky Village Apartment.


Mr. Watson

Gửi lúc: 21:55:55 ngày 07-07-2020
Điểm: 3/10
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Ngày tham gia: 28-06-2020
Bài viết: 49
• Điểm thành tích: 44
• Sổ học bạ: Học sinh triển vọng
• Điểm học bạ: 171
The problem he himself solved, but what problems I must solve it. :)
Gửi lúc: 20:48:44 ngày 07-07-2020
2 everyone and do you like ....?
Điểm: 0/10
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