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Đề bài: Đề 435- Học viết thư phản hồi

Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.

Dear Sir or Madam,

I cannot really believe that I am writing such a letter to you about the messy rubbish collecting situation in my neighborhood. And I am hoping that your mediation would solve the problem.

The garbage management authority in my area these days are not really picking up the rubbish in due time. Sometimes, the rubbishes are even left for days, especially the liquid and organic waste, which become decomposed and then eventually spread foul smell all over. However, it wouldn’t exactly be so bad if some wild animals were not able to penetrate into the garbage bin to increases the risk of spreading some bad diseases. Besides, we feel really abashed when some of our friends and relatives complain about the foul smell in our neighborhood while visiting us. So, it is indeed a really embarrassing situation for a country like ours where the waste management system has been generally good over the years.

Therefore, I would like to request you to look into the matter and get some serious and trained professionals to get the job done in order to ensure a clean and disease-free neighborhood for us.

Yours faithfully,

Warm wishes,

Jane Nancy

Direction: As if you are the sanitation manager in the neighborhood, read the letter and give a suitable response.

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Luyện thi 123 - Học thú vị - Thi hiệu quả

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Đăng bởi thành viên Xếp theo
Ngày tham gia: 08-12-2015
Bài viết: 1011
• Điểm thành tích: 188
• Sổ học bạ: Học sinh ưu tú
• Điểm học bạ: 341
Dear Ms. Jane Nancy,

Thank you for notifying us of the problem that you and your neighbors are facing every day. In fact, I would like to say that my sanitation company does not have enough workers to collect rubbish every day, which affects the lives of people living in your neighborhood. I sincerely apologize to you for this. Besides, I would like to appreciate your suggestion you could give me. Therefore, I would like to show you my problems and my solutions.

Firstly, I will ask my sanitation worker to pick up the rubbish on time and take out the garbage every day, do not to pick it up 2 or 3 days in a day. Secondly, I will invite experts to review and propose measures to ensure that the optimal collection of garbage does not affect each household. Thirdly, I make sure there are not any left rubbishes along two paths in your neighborhood.

Thank you for your suggestions that you wrote in the previous letter. I assure you that all of your requests will be done soon. That is also the responsible and the duty of ours. Besides, I always welcome all suggestions that can help our services become better, so do not hesitate to contact and tell me what you think.

Best regards,
Sarah Andrea
The sanitation manager
Gửi lúc: 23:24:27 ngày 18-02-2020
Điểm: 6/10
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Ngày tham gia: 27-08-2019
Bài viết: 101
• Điểm thành tích: 4
• Sổ học bạ: Hăng say phát biểu
• Điểm học bạ: 145
Dear Jane,
I'm so sorry about this omission. That was my mistake to not command my employees well. I am really sorry about the things that the dwellers have suffered few days ago. I know that it was really terrible. The problem is few days back, we have changed employees and they are new and we haven't explained and taught them the details of the work that they was about to do. So that leads to a really unexpected result. And I understand that if I don't handle this situation as quickly as possible, it will adversely affect the lives and health of people in our area.

I assure with you that about 3 or 4 days later, this situation won't happen again. We will hold a meeting and point the mistakes and omissions of each employees and we will give some solutions to solve those mistakes. Rest assured that every morning you wake up, you will see a really clean street, no smell, no rubbish, no liquid and organic waste. Your friends or relatives will no more complain about the foul smell and instead of that they will say "WOW" because of our incredible work.

Once again, I'm really sorry about that but that situation won't happen again anymore. I promise. Tell with your neighbor that they should be rest assured about this because I'm not the one who usually broke promise.

Best wishes,
Chris Martin
Gửi lúc: 22:44:40 ngày 18-02-2020
Điểm: 3/10
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Ngày tham gia: 28-09-2014
Bài viết: 769
• Điểm thành tích: 350
• Sổ học bạ: Học sinh ưu tú
• Điểm học bạ: 458
Dear Ms. Jane Nancy,

Thanks for writing me and letting me know about the situation of garbage collection in your alley. Besides, I really appreciate your suggestions to some urgent improvement on it. Indeed, after reading your letter, I know that my employees still have many shortcomings and have not really done their good job in collecting garbage in your alley. Thus, I am writing in reply to all problems which you mentioned in your letter.

In fact, my environmental sanitation company has three collection trucks on our scheduled collection day. However, one of our 3 trucks has recently damaged, it needs to be repaired. We brought it out for repairs so we have not collected your neighborhood rubbish in recent days. I sincerely apologize to you for this.

Thank you for what you suggested. Actually, keeping the neighborhood clean and disease-free are very important and my environmental sanitation company has paid attention to on this. Therefore, I will send some skilled professionals to investigate the problem that you wrote in the letter and find out the appropriate cause. In the immediate future, I will ask my staff to take out garbage collection on time, clean garbage collection and do not leave garbage scattered in your alley.

I am very grateful for your comments and hope you contribute more than other ideas so that I can meet the needs of you and people in your neighborhood. I am sure that from now on, your alley will always be clean and there will be no more stagnant garbage.

Kind regards,
Kathy Dean
Gửi lúc: 22:04:49 ngày 18-02-2020
Điểm: 7/10
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Ngày tham gia: 30-10-2018
Bài viết: 31
• Điểm thành tích: 0
• Sổ học bạ: Hăng say phát biểu
• Điểm học bạ: 96
shat baoys gghwys
Gửi lúc: 20:11:08 ngày 18-02-2020
Điểm: 0/10
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Ngày tham gia: 15-07-2017
Bài viết: 71
• Điểm thành tích: 12
• Sổ học bạ: Hăng say phát biểu
• Điểm học bạ: 97
Dear Jane Nancy
I'm really sorry about this quite serious issue right now we are trying to fix this mistake to bring a clean environment to your neighborhood.
About time, in the past, few of employees have begun to quit their jobs to find a better job.So the rest of the staff had to work overtime and each group had to take turns dumping about 2 to 3 neighborhoods every day.So the garbage was not on time as usual.As for some of the liquid and organic wastes that remain on the road for days, your neighborhood loses its sense of smell, gives off a stench and raises the risk of many diseases,Partly because I didn't manage it properly and partly because the time was so limited it caused the situation,very sorry about this.
Now, We are looking for more new employees to remedy this situation as soon as possible and bring your neighborhood a fresh atmosphere. We promise we will never repeat this situation again.
Happy wishes,
Environmental Management
Gửi lúc: 18:49:31 ngày 18-02-2020
Điểm: 4/10
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