Dear Ms. Lee,

Last week, I bought a watch from your store. Unfortunately, your product has not performed well. The watch doesn’t work half the time despite several attempts at changing its battery. I am highly disappointed because such an act of neglect is not expected from such a renowned store. To resolve the problem, I would appreciate you changing the watch with a new fully functioning model. I have the receipt intact. Enclosed are the copies of the receipt along with the guarantee card.

I look forward to your reply and a resolution to my problem and will wait until a week before seeking help from a consumer protection agency. Please contact me at the above address or by phone at 098100XXXXX.

Yours Sincerely

Deepak Gupta

Enclosure(s): 1. Receipt

2. Guarantee card

Direction: As if you are Ms. Lee, read the letter and give a suitable response.