Writing

Today, you will learn about how to write a letter of complaint. Now, let's start!

Pre-writing

Situation: You have bought a mp3 player at a shop. But unfortunately, when you brought it home, it did not work at all. You want to write a letter to the shop owner to talk over this problem. Please note down some of the ideas you want to mention in your letter.

For example:

- The detailed problem.

- What do you want the shop owner to do.. etc

While - writing:

Task 1: Here is a sample for you to consult. Please fill in the blank with the words given.

convenient/ repair/ carry out/ replaced/ bought/ faithfully/ grateful/ guarantee/ found/ arrange/ appear/ assured.

6/2 Hiller Street

Waston A.C.T

12/22/2010

Dear Sir and Madam,

Repair to washing machine

On December 2nd your maintenance man called at my home to the washing machine, a Wystaswyt Aqualosh which I from you on January 7th of this year and which is still under . When your man finished, he me that the machine was now working.

The following day I tried to use the machine but that it was still not working properly. Again, it flooded the kitchen, I know a little about these machine but the problems to be that the rubber seal around the door needs to be .

I should be if you would [arrange]for a competent person to call and the necessary repairs. A convenient time for me would be Thursday or Friday morning, any time between 8 and 12.

Please telephone me immediately if these times are not

Yours ,

Peter

Useful language for you to complain.

Beginning:

- I am writing to complain about ...............

- Further to my letter of May 13th in connection with.....................

- I am writing to express my dissatisfaction with.....................................

Demand:

- I would be grateful if ....................................

- I must insist that...............................

-........................would be appropriate compensation for the inconvenience caused to me.

-I expect a refund.................

- Under the circumstances, I feel that an apology should be offered.

Task 2: You have bought a mp3 player at a shop. But unfortunately, when you brought it home, it did not work at all. However, when you took it back to the shop, the shop assistant refused to solve this problem. Write a letter to the shop owner to complain about the products and service you received.

Please submit your writing in the comment section.

Sample