Time : 2018-12-06 22:12:31
Điểm: 7/10
Dear Ravi Menon,



First of all, I would like to express my hearty thanks to you for trusting and choosing to have meal in my restaurant. I am also very grateful to you for timely reporting me the serious problem that the quality of dishes and the service is bad. Additionally, I feel very sorry for the inconvenience that you suffered yesterday. It is my irresponsibility to make you uncomfortable during your meal.



Therefore, it is necessary for me to send you the sincere apology and encouragement. I hope you will be better. Indeed, if I were you, I could not bear thí situation. Thus, it is normal that you feel annoyed and I really understand it.



Apart from that, after knowing your problem, I immediately asked the staff who were responsible for serving you. The chefs said that they were too careless with cooking and preparing food as what you had ordered. Besides, they seemed not to be aware of the fish's colour and smell,which led to an awful dish. At the same time, the waiter also acknowledged that he did not complete his duty as well as behaved badly with customers.



What we did made you disappointed so we should compensate you although you are not asking for. In particularly, it will be our pleasure to serve you this Saturday night. Of course, everything will be free. I hope this can satisfy you. I promise I will improve the quality of your dishes and service. and I will never let this trouble happen again.



Once again, I sincerely apologise to you and thank you very much for your letter. I really hope that you will ignore this unfortunate incident for us and continue choosing my restaurant in the future.



Yours faithfully,



The manager of the restaurant - Nguyen Thi Thu Thuy.

Nhận xét của giáo viên :

Dear Ravi Menon,

First of all, I would like to express my hearty thanks to you for trusting and choosing to have meal in my restaurant. I am also very grateful to you for timely reporting me the serious problem that the quality of dishes and the service is chia động từ theo chủ ngữ ngôi thứ ba số nhiều khi dùng chủ ngữ and bad. Additionally, I feel very sorry for the inconvenience that you suffered yesterday. It is dùng thì quá khứ đơn đối với hành động xảy ra trong quá khứ my irresponsibility to make you uncomfortable during your meal.

Therefore, it is necessary for me to send you the sincere apology and encouragement. I hope you will be better. Indeed, if I were you, I could not bear thí chính tả situation. Thus, it is normal that you feel annoyed and I really understand it.

Apart from that, after knowing your problem, I immediately asked the staffs chia động từ theo chủ ngữ ngôi thứ ba số nhiều who were responsible for serving you. The chefs said that they were too careless with cooking and preparing dùng to V sau tính từ food as what you had ordered. Besides, they seemed not to be aware of the fish's colour and smell,which led to an awful dish. At the same time, the waiter also acknowledged that he did not complete take his duty as well as behaved badly with customers.

What we did made you disappointed, so we should compensate you although you are not asking for Ravi Menon có yêu cầu đền bù. In particularly, it will be our pleasure to serve you this Saturday night. Of course, everything will be free. I hope this can satisfy you. I promise I will improve the quality of your dishes and service. and I will never let this trouble happen again.

Once again, I sincerely apologise to you and thank you very much for your letter. I really hope that you will ignore this unfortunate incident for us and continue choosing my restaurant in the future.



Yours faithfully,



The manager of the restaurant - Nguyen Thi Thu Thuy.

Bạn phản hồi thư phàn nàn khá rõ ràng và đầy đủ nội dung, song có chi tiết bạn viết về việc hoàn lại tiền chưa đúng. Hơn nữa, vẫn còn 2 vài lỗi về dùng từ vưng cũng như ngữ pháp, bạn cần lưu ý khắc phục nhé.

Điểm: 7.5