Time : 2021-09-20 17:22:21
Điểm: 8/10
Dear Mike Johnson,
Thank you very much for your letter that showed us the problems with the female locker room. And I am really sorry for the bad experience that you had.
Right after receiving your letter, we investigated the common areas and toilets to find out the reasons for these serious problems. The main fault belongs to the cleaning lady who was too irresponsible. Moreover, we also made a big mistake because we did not notice these things before. In addition, due to our special discount for this month, more customers are visiting our gym than usual, especially during busy hours such as after 5 p.m as you mentioned before. Therefore, you had to suffer a lot because of the lack of hygiene and toilet paper in the common areas and toilets.
As the gym owner, I would like to apologize on behalf of the staff to you. You are such a loyal customer of our gym but we made you disappointed. I promise that we will solve these problems immediately. As a well-known sports complex, we always focus on customer needs and try our best to make them satisfied. Therefore, customer needs and their well-being are our top priorities.
Thank you very much for your useful suggestions. In order to tackle these issues, we have fired the clean lady and hired a new one who is responsible and dedicated to work. In addition, our staff will monitor her work and check the toilet papers and the cleanliness of the toilets often.
I am sure that these problems will not happen again. I am sorry again for all the troubles with our gym you had to suffer before. Please accept our sincere apology and I hope you will continue using our service.
Yours faithfully,
Jane Smith

Nhận xét của giáo viên :

Dear Mike Johnson,
Thank you very much for your letter that showed us the problems with the female locker room. And I am really sorry for the bad experience that you had.
Right after receiving your letter, we investigated the common areas and toilets to find out the reasons for these serious problems. The main fault belongs to the cleaning lady who was too irresponsible. Moreover, we also made a big mistake because we did not notice these things before. In addition, due to our special discount for this month, more customers are visiting our gym than usual, especially during busy hours such as after 5 p.m không dùng such as để liệt kê 1 danh từ as you mentioned before. Therefore, you had to suffer a lot because of the lack of hygiene and toilet paper in the common areas and toilets.
As the gym owner, I would like to apologize on behalf of the staff to you. You are such a loyal customer of our gym but we made you disappointed. I promise that we will solve these problems immediately. As a well-known sports complex sau as dùng với danh từ chỉ người, we always focus on customer needs and try our best to make them satisfied. Therefore, customer needs and their well-being are our top priorities.
Thank you very much for your useful suggestions. In order to tackle these issues, we have fired the clean lady and hired a new one who is responsible and dedicated to work. In addition, our staff will monitor her work and check the toilet papers and the cleanliness of the toilets very often.
I am sure that these problems will not happen again. I am sorry again for all the troubles with our gym you had to suffer before. Please accept our sincere apology and I hope you will continue using our service.
Yours faithfully,
Jane Smith

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Điểm: 9