Time : 2020-07-04 08:08:48
Điểm: 5/10
Dear Mr Watson,
I received your e-mail, I am very happy to hear your nice words.
When we built this complex we would like to create the best ideal living environment for all the people that why we built park for kids, a big swimming pools and also laundry room to help everyone saves time and money.
I apologize for the inconvenience. We feel sad to hear those problems, too.
After reading your email I went to there and check reality immediately.
First of all, based on amount of residents I am sure that we bought enough baskets, but as you know, after period time using, some of them were broken. So I already told my staff to buy more than 10 baskets and they are available tomorrow morning.
Second, not empty the washing machines. This problem is related to our residents’ awareness. We hanging the regulations of washing machines room above the washing machines and the stick the guideline on each machine about how to use it correctly. But I feel unhappy because some of them don’t follow them. To solve this issue I will put a camera in this room and check it every evening. We will e-mail to the people who don’t follow the rules immediately to remind them. If someone still make mistake, we will give them punishments such as clean the room 3 days, buy the new baskets or even not allow them to use the washing machines a week.
I hope that these troubles will not happen. And everybody respects publish space and also use our services efficiently.
From us, we will check this room and all our facilities more often to bring the best condition to our residents.
Thank again for living here with us and your positive feedback.
Yours sincerely,
Mr Watson.

Nhận xét của giáo viên :

Dear Mr Watson,
I received your e-mail, I am very happy to hear your nice words có thể dùng mệnh đề quan hệ để giải thích rõ ràng hơn cho danh từ nice words.
When we built this complex we would like to create the best ideal living environment for all the people, that why so (mệnh đề chỉ kết quả) we built park for kids, a big swimming pools danh từ số ít sau a and thông tin này không liên quan đến nội dung thư phản hồi also laundry room to help everyone saves động từ nguyên thể với cấu trúc help time and money.
chưa có ý dẫn đến sự bất tiện I apologize for the inconvenience. We feel sad to hear those problems, too.
After reading your email I went to there and check dùng quá khứ đơn, tương quan thì khi dùng and reality the problem immediately.
First of all, based on amount the number (dùng với danh từ đếm được) of residents I am sure that we bought enough baskets, but as you know, after period time using,diễn đạt word by word some of them were broken. So không dùng so đầu câu I already told my staff to buy more than 10 baskets and they are available tomorrow morning.
Second, not empty the washing machines dùng mệnh đề sau second. This problem is related to our residents’ awareness. We hanging động từ chính trong câu the regulations of washing machines room above the washing machines and the stick dùng quá khứ đơn the guideline on each machine about how to use it correctly. But I feel unhappy because some of them don’t follow them. To solve this issue I will put a camera in this room and check it every evening. We will e-mail to the people who don’t follow the rules immediately to remind them. If someone still makes chia động từ theo chủ ngữ ngôi thứ ba số ít mistake, we will give them punishments such as clean the room 3 days, buy the new baskets or even not allow them to use the washing machines a week.dùng các danh động từ sau such as để liệt kê
I hope that these troubles will not happen. And everybody respects publish dùng từ sai nghĩa space and also use our services efficiently.
From us, we will check this room and all our facilities more often to bring the best condition to our residents.
Thank again for living here with us and your positive feedback.
Yours sincerely,
Mr Watson.

Nhìn chung, bạn triển khai đúng hướng của thư phản hồi đối với thư cung cấp vấn đề xảy ra và đề nghị hướng giải quyết. Tuy nhiên, cách giải quyết của bạn chưa được thuyết phục lắm. Bạn có tìm hiểu nguyên nhân của vấn đề, song chưa tập trung trọng tâm về việc phải đợi ở phòng giặt đồ mà chỉ tập trung vào giỏ để đồ. Hướng giải quyết vấn đề thì bạn nên tách xuống đoạn dưới. Bạn hãy cố gắng hơn nữa nhé.

Điểm: 4.5